Shonda W. Harmon, MBA, MPA
My favorite part of my job is getting to know our patients, welcoming them into our orthodontic family, and building relationships with them. At the end of treatment, seeing the beautiful “Harmon Smile” we’ve created for them, makes me smile right along with the person. As our practice manager, I make sure that each patient and their family feel like VIPs throughout the treatment process, and I am always here to help with whatever a patient might need in order to have a positive experience. I strive to ensure that our practice is delivering superior orthodontic care in a family-friendly environment. Our whole team is committed to that goal, too, including my husband, Dr. David Harmon, our orthodontist.
Dr. Harmon and I are happily married and we have two beautiful children, Kennedy and David III. When I’m not cheering for our kids at their sporting events or helping with their school activities, I find time to try new restaurants, travel, and shop. I’m also a proud member of Delta Sigma Theta Sorority Inc.
Every day I get to talk, share stories, and laugh with some of the most amazing people in the world: our patients. I love learning about their lives and interests, and being part of their orthodontic journey. Watching their smiles develop is fascinating, as well as the changes in their self-esteem and confidence, and it’s an honor to care for people in our community, helping them with their oral health and smiles. I greet patients as they come through the practice doors, schedule appointments, verify insurance benefits, and handle our billing, as well.
I’m a wife and mother of four beautiful kids. I attended Liberty University, majoring in Business Management.
Treatment and Scheduling Coordinator
My job brings me into touch with wonderful people, every day, and I love being part of the team that helps each person have great oral health and a beautiful smile. I greet patients when they arrive for their appointments and spend a few minutes chatting with them about their lives and what’s been happening with their family. I also schedule and confirm appointments and verify and process insurance claims for our patients.
When I’m not working, my highest priority is spending time with my family, including my husband and two wonderful children. I also enjoy getting away on shopping excursions.
Certified Head Orthodontic Assistant
I feel like our patients become our extended family members. Because orthodontics takes time, and we see our patients often, we are able to develop real relationships with them and each person becomes important to us. I enjoy our conversations and the friendships that are created, and I absolutely love seeing the happiness on a person’s face when the braces are removed and they see their incredible new smile for the first time. I make sure that everyone on our team is on top of their game, so each patient’s visit is a positive experience. I am always available to support our team members, whatever they need, and will do all I can to see to it that our patients leave with smiles on their faces.
My personal life is centered on my two children, whom I love with all my heart. Someday I will visit my home, Puerto Rico! By the way, my name is pronounced “Jah-da,” in case you were wondering.
Certified Orthodontic Assistant
Meeting and greeting each patient, and spending time talking and laughing with them, are always delightful. Getting to know their hobbies and hearing about their dreams during treatment, and becoming friends with them, is rewarding, but the best part of my work is seeing the happiness on a person’s face when they see the results of their hard work and the care we’ve provided: that new smile is amazing! I assist our doctor during patient care procedures, though my attention is always on the patient, from preparing them and explaining what will happen and why, to making sure that they are comfortable and relaxed during the process.
I have a 13 year old daughter who keeps me very busy with her cheer and volleyball activities. One of my favorite things to do is teach hip-hop classes to youth.
Certified Orthodontic Assistant
I love to see our patients smile. Being part of the process that helps a person go from someone who is ashamed of their crooked to teeth to someone who is confident and smiles and laughs openly is very rewarding. I provide assistance to Dr. Harmon as he’s seeing and treating our orthodontic patients, ensuring that the person we’re caring for is comfortable during the process. I also prepare patients for procedures and explain what will happen during their treatment, and I take orthodontic records, too.
As for my life outside of work, I’m happily married and have two beautiful children: a son and a daughter. I’m a huge sports fan, too!
Certified Orthodontic Assistant
I love watching a patient’s whole life change as their teeth straighten and they start to see their new smile develop. The best day is when the patient sees the end result of all their hard work: their beautiful, perfect smile! Because orthodontic treatment takes time, and we get to see patients regularly, we get to know them and they become friends. So that day when the braces come off, we’re celebrating because a friend has accomplished something wonderful and we’re happy for them. I provide assistance to Dr. Harmon as he cares for patients, and I take X-rays, too, as well as sterilize equipment and tools, but my favorite part of the day is talking with our patients.
Outside the office, I prefer to spend my time with my young daughter, Makenze. I also volunteer with seniors in our community and love watching sports.
Dental Lab Assistant
The highlight of my day is talking with our patients and getting to know them. I love our interesting conversations and what I learn from each person. It’s a wonderful feeling when a patient feels great about their smile as a result of the care we’ve provided, and I am happy to be part of that process. I take impressions and then work in our lab to fabricate aligners and mouthguards. I also sterilize equipment and tools, prep the treatment area for orthodontic procedures, and input clinical notes.
Right now my free time is spent studying, as I’m working toward becoming a Certified Orthodontic Assistant.
Lab Technician/Marketing Specialist
While I officially joined our team in 2010, my experience here began years ago. When I was a patient of Dr. Harmon’s, I loved coming to appointments. Now that I work here, I enjoy it even more! My favorite part of my job is being able to help both our patients and my co-workers. Making sure that everyone’s needs are taken care of is important to me. We all work together as a team, that’s why I love working here.
I am a recent graduate of Albright College with a Bachelor’s degree in Business Administration. I have a love for all sports, especially football and basketball.